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Symantec: Reset the Password in SAV or the SSC
 
Locate the following Registry key:
[HKEY_LOCAL_MACHINE\Software\Intel\LANDesk\VirusProtect6\CurrentVersion]

If there is a value for the ConsolePassword parameter, then clear the value and restart the Symantec services. This should reset the password back to its default value, typically "symantec."

OR

1. On the computer running Symantec System Center, start Windows Explorer.
    
2. Go to \Program Files\Symantec\Symantec System Center\Tools.
    
3. In the right pane, double-click the IFORGOT.exe file.
    
4. In the Primary server field, type the name of the server group's primary server.
    
5. In the user field, type admin.
    
6. In the New Password and Confirm New Password fields, type the new password.
    
7. Click Reset Password.